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Unable to install/remove Tuxera NTFSModerator: unsound
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Joined: Tue Nov 17, 2009 15:13
Posts: 2
| Unable to install/remove Tuxera NTFS Hi, got a tough cookie. I cannot install Tuxera NTFS (Latest), nor can I uninstall it. I tried many things, probably goofing up my system at the same time, but I'm really stuck and I cannot reliably reinstall my machine (at work, not my job, no time to do so, blablabla, *insert excuse here for not reformatting*). It USED to work, then for some reason it stopped working, and now I cannot make it work again. I'm a developer, so my computer gets nailed down with evilness. When I tried to install it says installation has failed, to contact you. Here is my full Console log for that event: 09-11-17 08:16:08 Installer[1115]
09-11-17 08:16:08 Installer[1115] User picked Standard Install
09-11-17 08:16:08 Installer[1115] Choices selected for installation:
09-11-17 08:16:08 Installer[1115] Mise à jour: 'Tuxera NTFS 2009.10'
09-11-17 08:16:08 Installer[1115] Mise à jour: 'MacFUSE'
09-11-17 08:16:08 Installer[1115] Installation: 'Tuxera NTFS'
09-11-17 08:16:08 Installer[1115]
09-11-17 08:16:08 Installer[1115] Configuring volume 'Mac HD'
09-11-17 08:16:08 Installer[1115] Free space on 'Mac HD': 129,62 Go (129623728128 bytes).
09-11-17 08:16:08 Installer[1115] Create temporary directory '/var/folders/lw/lw2cnLF8GbCWhISLfKo6WE+++TI/-Tmp-//Install.11152OecH1'
09-11-17 08:16:08 Installer[1115] IFPKInstallElement (2 packages)
09-11-17 08:16:08 installd[1124] PackageKit: ----- Begin install -----
09-11-17 08:16:22 installd[1124] PackageKit: Install Failed: PKG: post-install scripts for 'com.google.macfuse'
Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10018e3a0 'An error occurred while running scripts from the package “MacFUSE.pkg”.' {
NSFilePath = './postupgrade';
NSLocalizedDescription = 'An error occurred while running scripts from the package U201cMacFUSE.pkgU201d.';
NSURL = './Contents/Packages/MacFUSE.pkg -- file://localhost/Volumes/Tuxera%20NTFS% ... NTFS.mpkg/';
PKInstallPackageIdentifier = 'com.google.macfuse';
}
09-11-17 08:16:22 Installer[1115] Install failed: Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.
09-11-17 08:16:22 Installer[1115] Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.
09-11-17 08:16:22 [0x0-0x2a02a].com.apple.installer 2009-11-17 08:16:22.835 Installer[1115:903] Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.
09-11-17 08:16:23 Installer[1115] IFDInstallController 2150D0 state = 7
09-11-17 08:16:23 Installer[1115] Displaying 'Install Failed' UI.
09-11-17 08:16:23 Installer[1115] 'Install Failed' UI displayed message:'Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.'.
Here is the install log if I try to install MacFUSE directly: 09-11-17 08:20:46 Installer[1115] MacFUSE Installation Log
09-11-17 08:20:46 Installer[1115] Opened from: /Volumes/Tuxera NTFS 2009.10/Install Tuxera NTFS.mpkg/Contents/Packages/MacFUSE.pkg
09-11-17 08:20:52 Installer[1115] <ZeroSliderSplitView: 0x1f9890>: the delegate <TargetSelectPage: 0x1d4230> was sent -splitView:resizeSubviewsWithOldSize: and left the subview frames in an inconsistent state:
09-11-17 08:20:52 Installer[1115] Split view bounds: {{0, 0}, {402, 104}}
09-11-17 08:20:52 Installer[1115] Subview frame: {{0, 0}, {0, 32}}
09-11-17 08:20:52 Installer[1115] Subview frame: {{0, 0}, {402, 104}}
09-11-17 08:20:52 Installer[1115] The outer edges of the subview frames are supposed to line up with the split view's bounds' edges. NSSplitView is working around the problem, perhaps at the cost of more redrawing. (This message is only logged once per NSSplitView.)
09-11-17 08:20:52 [0x0-0x2a02a].com.apple.installer 2009-11-17 08:20:52.819 Installer[1115:903] <ZeroSliderSplitView: 0x1f9890>: the delegate <TargetSelectPage: 0x1d4230> was sent -splitView:resizeSubviewsWithOldSize: and left the subview frames in an inconsistent state:
09-11-17 08:20:52 [0x0-0x2a02a].com.apple.installer 2009-11-17 08:20:52.820 Installer[1115:903] Split view bounds: {{0, 0}, {402, 104}}
09-11-17 08:20:52 [0x0-0x2a02a].com.apple.installer 2009-11-17 08:20:52.820 Installer[1115:903] Subview frame: {{0, 0}, {0, 32}}
09-11-17 08:20:52 [0x0-0x2a02a].com.apple.installer 2009-11-17 08:20:52.821 Installer[1115:903] Subview frame: {{0, 0}, {402, 104}}
09-11-17 08:20:52 [0x0-0x2a02a].com.apple.installer 2009-11-17 08:20:52.821 Installer[1115:903] The outer edges of the subview frames are supposed to line up with the split view's bounds' edges. NSSplitView is working around the problem, perhaps at the cost of more redrawing. (This message is only logged once per NSSplitView.)
09-11-17 08:21:05 Installer[1115]
09-11-17 08:21:05 Installer[1115] User picked Standard Install
09-11-17 08:21:05 Installer[1115] Choices selected for installation:
09-11-17 08:21:05 Installer[1115] Mise à jour: 'MacFUSE'
09-11-17 08:21:05 Installer[1115]
09-11-17 08:21:05 Installer[1115] Configuring volume 'Mac HD'
09-11-17 08:21:05 Installer[1115] Free space on 'Mac HD': 129,62 Go (129623773184 bytes).
09-11-17 08:21:05 Installer[1115] Create temporary directory '/var/folders/lw/lw2cnLF8GbCWhISLfKo6WE+++TI/-Tmp-//Install.1115WFYA17'
09-11-17 08:21:05 Installer[1115] IFPKInstallElement (1 packages)
09-11-17 08:21:05 installd[1124] PackageKit: ----- Begin install -----
09-11-17 08:21:09 installd[1124] PackageKit: Install Failed: PKG: post-install scripts for 'com.google.macfuse'
Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x1001d5a20 'An error occurred while running scripts from the package “MacFUSE.pkg”.' {
NSFilePath = './postupgrade';
NSLocalizedDescription = 'An error occurred while running scripts from the package U201cMacFUSE.pkgU201d.';
NSURL = 'file://localhost/Volumes/Tuxera%20NTFS%202009.10/Install%20Tuxera%20NTFS.mpkg/Contents/Packages/MacFUSE.pkg';
PKInstallPackageIdentifier = 'com.google.macfuse';
}
09-11-17 08:21:09 Installer[1115] Install failed: Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.
09-11-17 08:21:10 Installer[1115] IFDInstallController 1EA2E0 state = 7
09-11-17 08:21:10 Installer[1115] Displaying 'Install Failed' UI.
09-11-17 08:21:10 Installer[1115] 'Install Failed' UI displayed message:'Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.'.
09-11-17 08:21:10 Installer[1115] Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.
09-11-17 08:21:10 [0x0-0x2a02a].com.apple.installer 2009-11-17 08:21:10.142 Installer[1115:903] Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.
Here is the error message when I try to uninstall: Error
ERROR(Non-zero exit value: 101)
All in all, I'm stuck. System is Snow Leopard, latest. System locale is in French. Any idea on what I can do? Cheers Saka
| | Tue Nov 17, 2009 15:23 |
Joined: Sat Oct 06, 2007 09:24
Posts: 530
| Re: Unable to install/remove Tuxera NTFS Hi, You can install Tuxera NTFS without MacFUSE to get a valid installation onto your system. To do so, click the 'Customize' button before proceeding with the installation (Tuxera NTFS installer) and deselect MacFUSE. After that, you can again attempt to uninstall it through the Tuxera NTFS preference pane. If you are still unable to uninstall, then we'll have to investigate more. Exit value 101 indicates that the uninstall script doesn't find the installer receipt, which should have been copied to /System/Library/Filesystems/fusefs_txantfs.fs/Support/Archive.bom at install time. Please attach a listing of the filesystem bundle by running the following command in the Terminal: ls -laR /System/Library/Filesystems/fusefs_txantfs.fs/ Regarding the MacFUSE issues... yes there are apparently some issues with the MacFUSE installer (which is why MacFUSE can be deselected when installing Tuxera NTFS). It generates a separate log file after a failed attempt at installing, '/tmp/.macfuse-install.log'. Please post that log file to the MacFUSE Google group so that the right people can comment on it: http://groups.google.com/group/macfuse - Erik
| | Fri Nov 20, 2009 04:03 | Unsound,
install part worked. Uninstall part worked once install part worked. I think the full installation is done, but the receipt is only created after MacFuse is installed. Since it didn't install, the receipt was never created, hence uninstall couldn't proceed adequately.
Now missing MacFuse, says /usr/local/lib/macfuse is not there (obviously since it's not installing). So my installation is done.
I will go see MacFuse for additional support, however, a small notice on this, since you are my vendor, and I'm not able to make my version work, you should be the one providing me support (I'd imagine Sony say 'well duh, that's one resistor that decided to fry on you, you should go get support from Holco'). My only 2 cents on that particular subject.
| | Mon Nov 23, 2009 20:29 |
Joined: Sat Oct 06, 2007 09:24
Posts: 530
| Re: Unable to install/remove Tuxera NTFS install part worked. Uninstall part worked once install part worked. I think the full installation is done, but the receipt is only created after MacFuse is installed. Since it didn't install, the receipt was never created, hence uninstall couldn't proceed adequately. This is a good point. Maybe we can improve this in the future. I will go see MacFuse for additional support, however, a small notice on this, since you are my vendor, and I'm not able to make my version work, you should be the one providing me support (I'd imagine Sony say 'well duh, that's one resistor that decided to fry on you, you should go get support from Holco'). My only 2 cents on that particular subject. I completely agree with you. However, being a customer you have access to our dedicated customer support email address (see your activation email). If you communicate with us through that address, we will of course take care of any issues that you report and not ask you to sort them out yourself. The forum is for all users of NTFS-3G and Tuxera NTFS... customers or not, which is why the support level will be more limited. Regards, - Erik
| | Tue Nov 24, 2009 11:57 |
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